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Annual Report 2025-26 Overview
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Welcome to the OneIT online annual report! You can easily explore the content by selecting options from the left-hand menu or diving into the overview sections listed below. This intuitive layout is designed to help you quickly find the information that matters most to you. Take a moment to navigate through the highlights, achievements, and detailed insights shared in this year’s report. Happy exploring!
Initiatives, Projects & Partnerships
Strategic initiatives and innovative projects developed through meaningful collaborations with campus partners.
- Looking to the Future
- Artificial Intelligence (AI) Expansion
- Partnership with Arizona State University
- DASH Research, and more.
Technology Advancements
Updates and improvements that accelerate the achievements of our faculty, staff, and students.
- Expanding Access to Research Software
- College of Nursing Simulation Lab Environment
- Accessibility in the Classrooms
- Vol Connect (Salesforce CRM)
- Security Improvements: Managed Computers
Research & Development
Multi-tiered support for researchers, offering resources from basic analytics to high-performance computing.
- Research Computing Support for Academics
- High Performance Computing
- Research and the University Community
Student & Faculty Support
Dynamic services approach for learners and instructors with 24/7 help, tech support, training, flexible learning spaces, and the IT infrastructure on campus and beyond.
- OneIT HelpDesk, Desktop, and Labs
- Tech Training for Students and Faculty
- IT Infrastructure & Campus Networks
Community Outreach
Serving the community through events, conference presentations, speaking engagements, and learning resources.
- Symposiums & Presentations
- Special Training Events
- Canvas Catalog Community Training
- Training Development Services
Customer Satisfaction Survey
OneIT conducts an annual customer satisfaction survey to check the pulse of the Knoxville campus. Survey results guide our continued improvement in three major support areas.
- Connectivity and Access
- Technology and Collaboration Services
- Support and Training
Financial Partnerships
OneIT partnership-based financial services to improve access to technology.
- Technology Fee Advisory Board
- Enterprise Software Solutions & Cost Savings
- IT Sponsored Scholarships
- Providing a Consistent university Service Experience