Each year, OneIT conducts a customer satisfaction survey to check the pulse of the Knoxville campus, understand campus technology needs, and gauge how we are doing. This year, the survey was restructured to focus on understanding the campus’s experience working with Enterprise IT and the technology services we support. This feedback allowed us to identify strengths, prioritize improvements, and continue building a culture of service, partnership, and trust across the university.

The results of the 2026 survey reflect strong campus-wide confidence in Enterprise IT services across all nine areas assessed. With an overall average satisfaction rate of 92%, faculty, staff, and students affirm that OneIT delivers reliable, responsive, and trustworthy technology that supports UT’s academic, research, and administrative missions. Seven of nine service areas scored 91% or higher, with Research & High-Performance Computing and Support for Teaching & Learning leading at 96% and 95%, respectively. Continued focus on campus-wide AI guidance and network reliability presents the clearest opportunity for growth in the year ahead.

Highlights of Nine Enterprise IT Service Areas

We are proud to report that seven of nine service areas achieved satisfaction scores of 91% or higher in 2025.

OneIT Annual Survey — Satisfaction by Service Area

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